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Radarline
DRAFT - have a lawyer review before launch. This document was prepared as a starting point and has not been reviewed by a lawyer. Items in [square brackets] must be completed.

Refund Policy

Last updated 25 September 2026

We want you to be happy with Radarline. This policy explains when you can get a refund. It works alongside - and never replaces - your rights under the Australian Consumer Law.

1. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Examples of problems we treat as our responsibility: the indicator doesn't load or work as described on a supported market, you paid but never received your Key, we can't give you the TradingView access you paid for, or a feature listed for your Tier is missing.

2. What is not a fault

These are not failures of the Services and don't give a right to a refund on their own:

  • trading losses, or calls, levels, scores or signals that turned out to be wrong - the Services are explicitly not guaranteed to be right (see the Risk Disclosure);
  • markets or tokens moving against you, or missed opportunities;
  • changing your mind after you have redeemed your Key or received access;
  • problems caused by your own equipment, settings, broker, data feed or by breaching the Terms.

3. Our 14-day unused-key promise

On top of your legal rights: if you bought a Tier and have not redeemed the Key (so no access has been given), you can ask for a full refund within 14 days of purchase, for any reason. We cancel the Key when we refund.

4. Upgrades

Upgrades are refunded on the same basis, and only the upgrade amount is refundable. After an upgrade refund your account returns to the Tier you had before.

5. How to ask

Email dashlawson718@gmail.com or use the contact page from the email you bought with. Tell us what went wrong and include screenshots where you can. We reply within 2 business days, and try to fix the problem first where that's appropriate. Approved refunds go back to the original payment method, usually within 5-10 business days depending on your bank.

6. When we refund

When a refund is processed, the Key is cancelled and access for that purchase (including TradingView script access) is removed.

7. Chargebacks

Please contact us before disputing a payment with your bank - we can usually sort things out faster. If a chargeback is raised, access for that purchase is paused while it is investigated. This does not affect your legal rights.